We are back!

Posted in: The Harbour Club News- Oct 09, 2011 No Comments

Yippee! We are back on line! After some technical difficulties all is now well! I shall continue where I left off and catch up over the next few weeks to bring you all up to date.

Thank you to all clients who have informed that they read this column and have found the information really helpful, eg on line shopping at Mercadona.

The AGM went well with most points being addressed favorably. Thank you to the stars of HC who were here at that time.

The cost of the safe rental has been reduced to 10€ per week.

IMPORTANT NOTICE

Travellers Cheques

It is important to know that all banks on Tenerife will now NOT accept TC’s so please bring cash, credit cards or prepaid euro cards. I have no idea if banks and post offices in the UK are aware of this situation, but thanks to Mr and Mrs Smith, I have recently been informed of the new changes here.

There are no staff changes.

WINE BAR:

Excellent food and service continue with many compliments coming into reception. The entertainment continues with Jamie Rourke, Suzi Q, Nik Page, Mama Mia, Shakira, plus the old favorites like Mr Beep Beep.

CLIENT NEWS:

Condolences go to Pat Kershaw for the loss of her sister.

Congratulations go to Barbara Hagan, Barry Windsor and Jean Nutsey who celebrated their birthdays while here on holiday.

Further refurbishments underway!

Posted in: Elite Fuerteventura Club News, General- Sep 30, 2011 No Comments

Resort Manager, Jorge Ortega, is pleased to announce that a new phase of apartment refurbishments has now started in Elite Fuerteventura Club.

Despite some trying times since the onset of the world financial crisis in 2008, use of the sinking fund was approved by owners at the end of 2009. Unfortunately, the crisis has hit the Canary Islands hardest of all the Spanish Autonomous Communities and has seen many construction related companies close (and unemployment reach 30%!), something that has unavoidably caused delays in our refurbishment programme as new suppliers and contractors have to be found and the quote process started all over again!

Notwithstanding, we have not been idle and many improvements have been made over the course of 2010 and 2011 and now we have been able to restart the stalled apartment refurbishment programme. We assure owners and guests alike that we aim to keep noise and disruption to a minimum, although some is unavoidable and we ask for your understanding as we make these improvements to our installations.

Apartments will be closed off and refurbished two at a time, the first group of apartments to be refurbished will be in the 90′s range. For further information on the progress of the refurbishment programme, please do not hesitate to contact us or come back for regular updates!

The Harbour Club receives RCI Hospitality Award

Posted in: The Harbour Club News- Sep 12, 2011 No Comments

For the 6th consecutive year, The Harbour Club in Tenerife has received the RCI Hospitality Award. This award, which recognises the highest standards in customer services  at RCI resorts, is based on RCI exchange guests comment card evaluations and is therefore a great testament to the magnificent team who do their utmost, day in day out, to offer a great service and attention so that guest’s stay at the resort is a week or two of endless enjoyment.

OFT secures enforcement orders against holiday club companies

Posted in: General- Sep 11, 2011 No Comments

Press Release from the OFT:

6 May 2011

The OFT has obtained enforcement orders in the High Court against two companies and seven individuals stopping them using sales and marketing practices the OFT considers to be misleading or otherwise unlawful when selling and marketing holiday club memberships and other holiday based products.

The OFT was concerned that holders of timeshare products attended presentations on the promise of being able to dispose of their timeshares, with their maintenance charges, when in fact they were subjected to lengthy and high pressure sales pitches to be sold expensive holiday club memberships costing large sums, in some cases up to £12,000. Sales staff told these holders they could get back up to 95 per cent of these sums under a ‘reclaim’ scheme but did not explain the restrictions that applied, and often played on their fears that their children would otherwise be liable for timeshare maintenance fees. Many consumers subsequently wished to cancel their holiday club memberships but were not allowed to.

Interim enforcement orders were obtained against Personal Travel Group Limited (PTG), Geo Demographic Market Research Limited (GDMR) and two individuals who are directors of PTG and were directors of Incentive Leisure Group Limited (ILG). Final enforcement orders were obtained against five individuals associated with PTG and GDMR, one of whom was also a former director of ILG.

Amongst other things the orders prohibit the companies and the individuals from engaging in misleading sales practices when dealing with people who want to dispose of their timeshares, and require consumers to be given cancellation rights in certain circumstances.

The orders follow the launch of High Court proceedings by the OFT in December 2010 against these companies and individuals for their involvement in activities which the OFT believes breach consumer protection law.

The interim enforcement orders against PTG, GDMR and the individuals concerned will last until there is a final hearing of the OFT’s court action. A date for the final hearing has not yet been set.

The final enforcement orders conclude the OFT’s action against the individuals concerned.

No interim enforcement order was sought against ILG as it is not trading and is in liquidation in Gibraltar. However, the OFT is monitoring the progress of the liquidation and intends to continue its action through the High Court against the company.

Jason Freeman, Director in the OFT’s Goods and Consumer Group, said:

‘The enforcement orders put a stop to activities that we consider to be unlawful, and which we believe were causing serious harm to consumers.

‘It is important that traders do not mislead consumers or exploit their fears in order to make a hard sell. In particular, these are contracts where we believe consumers should have been given cancellation rights and we are pleased that the traders have accepted that they have to give notice of such rights in accordance with the law.’

The content of the orders was agreed by the companies, the individuals and the OFT, and approved by the Court.

NOTES

  1. The interim and final enforcement orders were made under Part 8 of the Enterprise Act 2002 and sealed by the High Court on 19 April 2011.
  2. Under Part 8 of the Enterprise Act 2002 the court may make an enforcement order which requires the companies and individuals named to cease or discontinue any breaches of consumer protection laws that may have occurred.
  3. If a company or person breaches an interim or final enforcement order, they can be held in contempt of court which could lead to a fine, imprisonment or the seizure of their assets.
  4. Interim orders have been made against PTG, Keith Barker and Kimberley Bambroffe. Mr Barker was a director of ILG, and is a director of GDMR and PTG. Ms Bambroffe was a director of ILG and is a director of PTG.
  5. Final orders were made against Martin White, Jonathan Daniels, Mark Gales, Robert Knight and Lily Alderson. Martin White was a former director of ILG. Mr. Gales, Mr. Knight and Ms Anderson were involved in the management of and sales by one or more of the companies involved in this case.
  6. The registered office of PTG is Unit 21, 2nd Floor, Waterport Place, 2 Europort Avenue, Gibraltar.
  7. The registered office of GDMR is Haven Court, 5 Library Ramp, Gibraltar.
  8. The liquidators address for ILG is Haven Court, 5 Library Ramp, Gibraltar.
  9. For more information see the case summary in respect of this investigation. The interim and final enforcement orders are also available on this page.
  10. Trading Standards Services in Edinburgh, Milton Keynes, North Somerset and Durham assisted the OFT during this investigation. The OFT also received assistance from many other Trading Standards Services in respect of the investigation.
  11. The OFT does not provide advice or resolve individual complaints for consumers. Consumer information is available from www.direct.gov.uk/consumer For further assistance consumers should consider obtaining independent legal advice.

RCI Introduces RCI Weeks Platinum to Europe

Posted in: RCI- Aug 23, 2011 No Comments

RCI has announced the introduction of RCI Weeks PlatinumSM to Europe following the programme’s successful debut in the U.S.

The new premium tier of membership gives timeshare owners access to exclusive exchange privileges and year-round lifestyle benefits. These opportunities include room upgrades, exclusive “first look” access to specially acquired vacation inventory and rebates for various RCI transactions. Taking the member experience even further, RCI Weeks Platinum membership will offer restaurant discounts and preferred pricing, advance purchase and front-of-the-line privileges for select theatre and city destination attractions.

“We’re always looking at ways to enhance the timeshare experience and provide value-added benefits for our members,” said Sean Lowe, managing director, RCI Europe. “Through the RCI Weeks Platinum membership tier we can offer new opportunities for priority access, special member discounts and great lifestyle benefits. The overwhelming feedback on RCI Weeks Platinum from our U.S. members and affiliated resorts has been extremely positive and we expect a similar response from our members in Europe.”

Harbour Club News June 2011

Posted in: The Harbour Club News- Jun 09, 2011 No Comments

HARBOUR CLUB NEWS:

Refurbishments continue.

There are no staff changes to report.

SHOPPING NEWS:

It is now possible to pre-order your grocery shopping from Mercadona before you arrive. You will need your passport and the postcode for HC (38436), you then have to register (very easy) and then place your order and it will be delivered on your specified date and approximate time.

There are no pictures but the descriptions are very good. There are lots of help sites and if you need to speak to someone, they are very helpful and their English is perfect.

You can print your order but there is one supplied with your groceries.

The fantastic Nicola Dunn organised this before her arrival and the shopping was delivered on time and all taken into the kitchen for her. Just to make your lives even easier while you enjoy your time here at HC!

This is especially useful if you are arriving late as you can have your shopping ready for your arrival.

WINE BAR:

No news to report.

CLIENT NEWS:

Get Well wishes go to Graham Childs who has undergone major surgery. Also to Norman Lanston, who has undergone more surgery.

Congratulations go to Stan and Jill Jones who celebrated their wedding anniversary 07/06.

Important Consumer Information

Posted in: General- May 25, 2011 No Comments

The TATOC website publishes a list of companies who cold call timeshare owners. Unfortunately, there are unscrupulous companies who operate in this manner or even advertise in the press offering to resell or take your holiday ownership off you, often in exchange for another product, however we advise you to be wary and NOT part with any money or your ownership/membership certificate. Elite Club Resorts recommends that members do not deal with companies that make unsolicited contact and contact us for advice regarding recommended resale companies and procedures. And remember, Elite Club Resorts is at hand to offer advice on how to make the most of your holiday ownership whether it be in Fuerteventura, Tenerife or on an exchange.

Update for May from Harbour Club

Posted in: The Harbour Club News- May 01, 2011 No Comments

Resort News:

Refurbishments continue, the shower area beside the pool has been replaced, it is now tiled and has new showers!

Staff News:

There are no staff changes.

Client News:

Congratulations go to Oliver Batigan who enjoyed his birthday as always at HC (one of my very favourite young men, he is now 14 years old, very intelligent and has such a great sense of humour – Tracy).

Also congratulations to Linda Hulbert, the daughter of Mr and Mrs Anderson, also the daughter of Mr and Mrs Murphy who enjoyed their birthdays at HC.

Congratulations to Lambert and Beatrice celebrating 51 amazing years together!

Congratulations to Wally Smith who has made a fantastic recovery after his battle with cancer! May he enjoy many moments back at HC!

The beauty of Tenerife

Posted in: General, Tenerife- Apr 28, 2011 No Comments

This spectacular time lapse video of Tenerife is breathtaking and demonstrates how there is much much more to this beautiful island than sun, sand and sangria. Enjoy!

The Mountain from Terje Sorgjerd on Vimeo.

April’s update from The Harbour Club

Posted in: The Harbour Club News- Apr 01, 2011 No Comments

Resort News:

Unfortunately there is little to report at present other than the resort refurbishments continue at a good pace.

Staff News:

Nothing to report! There have been no staff changes at the resort.

Wine Bar News:

There are no changes in the entertainment programme at the moment, we continue with the fabulous Jamie Rourke, Nik Page, The Abba and the Rock show as well as Lady Gaga. Excellent food and fantastic staff still prevail.

Client News:

Condolences go to The Rhodes family after the sad passing of Pat.

Get Well wishes go to the sister of owner Pat Kershaw, who is fighting her way back to good health.

Congratulations go to Paul, Terry, Pattie, Allan and Joyce who all celebrated birthdays while on the resort.